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This Issue


Mind Your Business

Hiring Professionals to help so you can concentrate on earning more revenue.

The Web
Search Engine Optimization and what that means.

Secret Sauce
What is Branding?

Shameless Promo
Get Your Web Updated Fast.

Industry Facts

Dec 2002: TIAA estimates that around 64 million Americans now research their travel options online.

In 2002, over 39 million people actually booked travel using the Internet, up 25 percent on 2001.


Concierge Clients


Gregg Simas
a big believer in the web, hired the City Concierge to build their new website and help launch their new reservation service. You can see the site at Grumpy's Mammoth. The site design incorporates the campy fun of old Grumpy along with the sports bar theme. You can even order Grumpy Wear online.

Coldwell Banker Real Estate looking to leverage the City Concierge web traffic stuck a deal with us, and we redeveloped our navigation to include a new two click button to accommodate the growing interest our site has had from real estate shoppers.

Reminder To Do
Visitors are expecting to find a "Winter Wonderland". Be sure to decorate with lots of lights. Leave them up until spring. It helps create a special feeling about Mammoth that we are "winter wonderful" all season long and a great getaway from palm trees and sand.
December 2003
For those who I haven't personally met since starting the City Concierge welcome, and to those whom I have been working with, this is the first of the marketing newsletters I have been speaking about. My goal in starting the City Concierge is to not only help increase your cash flow through better marketing, but to help educate so that marketing dollars pay off. We all make stupid marketing mistakes. Jay Chiat of Chiat Day, the creator of some of the most memorable commercials (Barbie driving the 300zx Nissan) said "I know half of my advertising dollars are wasted… I just don't know which half." Hopefully we can all laugh at our mistakes, and use them as a way to improve.

With competition increasing, and the customer base staying roughly the same, we must use every trick in the book to grow our own customer base larger while developing loyalty. Whether that is using local media to remind customers you exist, or go out of the area to influence new bodies, get out the heavy artillery to fight! The tour operator has been displaced by the Internet and the choices for low cost hotels, airlines and travel on the Internet is daunting, and it damages the profit margin of our business. While the largest Internet portal sites sell based on discounts, there remains a larger group of travelers who pay for customer service. (Or are too fat and lazy to self-service!) Service makes for repeat visits. Just look at our local businesses who have survived and those out of the area that have noticeably higher prices for similar goods, but deliver on the promise of service such as Gelson's Supermarkets, or Nordstroms.

Enough of the introductions, now for a few tips. If at anytime you don't want to learn how to make your own "secret sauce" for success, feel free to unsubscribe. The link is at the bottom. It won't hurt my feelings, I'll just write about you in the next issue
Jefferson Lanz

MIND YOUR OWN BUSINESS

In the phrase show business, "show" is the smaller of the two words. The most important aspect of your business is the business. To improve your impact and lasting impression on your customer, focus your efforts on what your key business promises are, and deliver. What kind of messages are you sending if you are… a lodging reservation company that sells real estate? High-end restaurant that sells scrambled eggs to fisherman? Or a Laundromat that makes and sells donuts? When you shop in Blockbuster for example, is there any question what kind of store you are in? Focus your efforts on what counts in your business.

Along with focus, comes hiring other professionals to "show" you how to improve the jobs you guess at or are not skilled. You wouldn't go to the shoemaker to have your teeth cleaned, so don't hire a bookkeeper to be your CPA, or a friend with a computer to develop your mailing list. The bookkeeper won't be able to represent you in a tax audit and your friend will only be creating junk mail. Hire the right professional that does the job you need done, so you can continually focus on yours. They may charge a bit more than you're accustom to paying, but the job done right the first time saves money. This kind of investment does pay and shows you are minding your own business. Next time… stupid marketing we all do.

THE WEB
Search Engine Optimization (SEO) is fast becoming an art that needs all of our attention. SEO is the ability to tweak and re-tweak your website's meta data, links, page content, and graphics to get higher placement in the listings. If you're not on the first few pages of relevant results on a search, then you are not getting the most out of your website investment.

To prove how effective it can be, go to Google or Yahoo and type in keywords "mammoth information". See where the City Concierge comes up. We have been able to raise our own placement to be in position 1, 2, 3 for Google, Yahoo and AOL.

But it doesn't end just after one round of SEO. It is ever ongoing as the search engines constantly change their algorithms (how they compute results). Search engines as used here refer to all search engines, which include indexes (Yahoo & AOL), and other listing services. To be accurate, there are only 10 search engines.

What makes this process difficult however, is that 1) Each search engine uses different criteria for their ratings; 2) Too many of the same keywords, or meta tags actually lowers the results for some, while repetition raises your rank for others; 3) Links from page relevant sites make a difference. Yes, the process can is arduous and time consuming. There are several ways to go including free services, low cost submission services, manually submitting, paid consultants, and software. Next time, we'll look at what works and what doesn't, and why paying to submit to 300 search engines does nothing for you. Just remember you have to do something, or no one will find you.

SECRET SAUCE
Quick name a fast food hamburger chain… Try again; name a family oriented movie studio. The names that come to mind are due to branding. Branding is the art of creating a lasting impression in the customers mind. Every point of contact you have with your customer is part of your brand. This makes the customer predisposed to your services when they need to make a decision. This extends beyond a logo design, the color of paint on your building, or how you greet your customers. Disney is a master. Ever been in one of their stores? Seen the catalog? Every item helps to generate a specific lasting impression so when you think kids and family, you think Disney.

Creating that predisposed persuasion happens when the values associated with a business ring true with your own personal values. The imagery - your logo, an advertisement, brochure, or website tie those values to the impressionable imagery.
target logoFor example, what values do you associate with this symbol?
Defining those values for your business and defining your customer is the first step in creating what makes you different from your competition. Make a list of the values your company/customer currently represents. Eliminate generic words such as "everybody", "a skier", and as you shrink your focus, your audience becomes more clear and actually gets bigger. Disney doesn't appeal to everyone, neither does Target, yet their audiences are huge. You will find that once you know your customer, and what they expect of you, growing your business will be easier. Next time, putting the new focus to work.

City Concierge
Mammoth Lakes
City Concierge
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SHAMELESS PROMO
HAS YOUR FORMER WEB COMPANY LEFT YOU IN THE DARK? City Concierge can make sure your site doesn't go down, help keep your web address from getting stolen, and freshen up your website. It is not expensive, and your website functions as an "online brochure". Don't let your customers look at your website and think "rinky dink" or they haven't changed it in month's so there is nothing new happening. AND CERTAINLY don't lose out because some other provider went out of business. This is your busy time, look professional and gain an edge.

For those that read all the way through this newsletter, we are offering a FREE evaluation of your current marketing plan, propaganda, and some help on gaining an edge over your competition. Over a $1,000 in value. All this just for reading this newsletter. Call us to set an appointment 866-864-6444. Such a deal!